Terms & Conditions

PURCHASE

  • THE MINIMUM ORDER IS $180
  • SHIPPING WILL OCCUR ONCE CUSTOMER MADE THE PAYMENT
  • THE ORDER HAVE TO BE PLACED MAXIMUM 2 DAYS BEFORE THE SHIPMENT (ONLY APPLIED FOR SHIPMENT BATCH)

DISCOUNT

  • GET 20% DISCOUNT FOR PURCHASING MINIMUM 1000USD
  • GET 30% DISCOUNT FOR PURCHASING MINIMUM 3000USD
  • GET 40% DISCOUNT FOR PURCHASING MINIMUM 6000USD
  • GET 60% DISCOUNT FOR PURCHASING UP TO 10000USD
  • DISCOUNT ONLY APPLIED FOR BUCEPHALANDRA, CRYPTOCORYNE, AND JUNGLE PLANTS

SHIPPING

  • THE BUYER WOULD BE CHARGED FOR SHIPPING COST DEPENDING ON THE ORDER AND LOCATION
  • PHYTOSANITARY CERTIFICATE AND COMPLETE DOCUMENTS ARE PROVIDED FOR FREE
  • ONCE THE SELLER RECEIVED THE ORDER, THE EXPORT PERMIT WOULD BE ARRANGED  AROUND 7-14 DAYS

STOCKING

  • REQUESTED PLANTS ARE WELCOME

DELIVERY

  • DELIVERY DURATION FOR:
    AIRFREIGHT CARGO IS 2-3 DAYS
    DHL 4-10 DAYS (DEPENDS ON CUSTOMS CLEARANCE AND INSPECTION PROCESS)

DEATH ON ARRIVAL (DOA)

  • DOA IS APPROVED WITH A PROOF (PHOTOS OR VIDEOS) AFTER THE CUSTOMER OPENS THE PARCEL
  • DOA IS APPROVED ONCE CUSTOMER OPENS THE THE PARCEL FOR BUCEPHALANDRA AND OTHER AQUATIC PLANTS IS 2 DAYS AND JUNGLE PLANTS IS 1 DAY
  • NO REFUND
  • THE SELLER REFUSE CLAIM OF REPLACEMENT IF IT CAUSED OF MISUSE OR MISTREAT BY CUSTOMER
  • THE SELLER WOULD GIVE THE REPLACEMENT WITH REQUIREMENTS:
    – THE BUYER READY TO PAY THE SHIPPING COST

SHIPPING METHODS

  • THE SELLER WELCOME ANY SUGGESTION OF PACKING METHODE
  • SHIPPING WILL CONDUCT THROUGH DHL, OR AIR FREIGHT CARGO, DEPENDING ON THE DEALS.

SALE

  • THE DISCOUNT FOR MORE THAN $1000 PURCHASE WOULD NOT BE APPLIED TO ANY SALE DISCOUNT.

PAYMENT

  • WE ACCEPT PAYMENT BY PAYPAL, WESTERN UNION, WISE, AND BANK TRANSFER.

INFORMATION

  • FOR MORE INFORMATION ABOUT THE PAYMENT, SHIPPING COST, AND TO FIX THE DEAL, THE BUYER MUST CONTACT US BY EMAIL, WHATSAPP, FACEBOOK MESSENGER, INSTAGRAM, OR LIVE CHAT.

 

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BORNEO AQUATIC TEAM
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