Terms & Conditions

PURCHASE

  • THE MINIMUM ORDER IS $180
  • SHIPPING WILL OCCUR ONCE CUSTOMER MADE THE PAYMENT
  • THE ORDER HAVE TO BE PLACED MAXIMUM 2 DAYS BEFORE THE SHIPMENT (ONLY APPLIED FOR SHIPMENT BATCH)

DISCOUNT

  • GET 20% DISCOUNT FOR PURCHASING MINIMUM 1000USD
  • GET 30% DISCOUNT FOR PURCHASING MINIMUM 3000USD
  • GET 40% DISCOUNT FOR PURCHASING MINIMUM 6000USD
  • GET 60% DISCOUNT FOR PURCHASING UP TO 10000USD
  • DISCOUNT ONLY APPLIED FOR BUCEPHALANDRA, CRYPTOCORYNE, AND JUNGLE PLANTS

SHIPPING

  • THE BUYER WOULD BE CHARGED FOR SHIPPING COST DEPENDING ON THE ORDER AND LOCATION
  • PHYTOSANITARY CERTIFICATE AND COMPLETE DOCUMENTS ARE PROVIDED FOR FREE
  • ONCE THE SELLER RECEIVED THE ORDER, THE EXPORT PERMIT WOULD BE ARRANGED  AROUND 7-14 DAYS

STOCKING

  • REQUESTED PLANTS ARE WELCOME

DELIVERY

  • DELIVERY DURATION FOR:
    AIRFREIGHT CARGO IS 2-3 DAYS
    DHL 4-10 DAYS (DEPENDS ON CUSTOMS CLEARANCE AND INSPECTION PROCESS)

DEATH ON ARRIVAL (DOA)

  • DOA IS APPROVED WITH A PROOF (PHOTOS OR VIDEOS) AFTER THE CUSTOMER OPENS THE PARCEL
  • DOA IS APPROVED ONCE CUSTOMER OPENS THE THE PARCEL FOR BUCEPHALANDRA AND OTHER AQUATIC PLANTS IS 2 DAYS AND JUNGLE PLANTS IS 1 DAY
  • NO REFUND
  • THE SELLER REFUSE CLAIM OF REPLACEMENT IF IT CAUSED OF MISUSE OR MISTREAT BY CUSTOMER
  • THE SELLER WOULD GIVE THE REPLACEMENT WITH REQUIREMENTS:
    – THE BUYER READY TO PAY THE SHIPPING COST

SHIPPING METHODS

  • THE SELLER WELCOME ANY SUGGESTION OF PACKING METHODE
  • SHIPPING WILL CONDUCT THROUGH DHL, OR AIR FREIGHT CARGO, DEPENDING ON THE DEALS.

SALE

  • THE DISCOUNT FOR MORE THAN $1000 PURCHASE WOULD NOT BE APPLIED TO ANY SALE DISCOUNT.

PAYMENT

  • WE ACCEPT PAYMENT BY PAYPAL, WESTERN UNION, WISE, AND BANK TRANSFER.

INFORMATION

  • FOR MORE INFORMATION ABOUT THE PAYMENT, SHIPPING COST, AND TO FIX THE DEAL, THE BUYER MUST CONTACT US BY EMAIL, WHATSAPP, FACEBOOK MESSENGER, INSTAGRAM, OR LIVE CHAT.

 

BEST REGARDS
BORNEO AQUATIC TEAM